ognizant Communication Corporation


VOLUME 3, NUMBER 2, 2000

Information Technology & Tourism, Vol. 3, pp. 71-85, 2000
1098-3058/00 $20.00 + .00
Copyright © 2000 Cognizant Comm. Corp.
Printed in the USA. All rights reserved.

Preparing for the New Tourism Economy: The Use of the Internet and Intranet in American Convention and Visitor Bureaus

Yu-Lan Yuan and Daniel R. Fesenmaier

National Laboratory for Tourism and eCommerce, Department of Leisure Studies, University of Illinois at Champaign-Urbana, 104 Huff Hall, 1206 South Fourth Street, Champaign, IL 61820

The emergence of the Internet/intranet offers new promise to American convention and visitor bureaus (CVBs) to enhance destination marketing. The study examines the extent to which the various capabilities of the Internet/intranet are used by CVBs to augment marketing efforts and to improve their performance across all facets of their business. In addition, this study examined the extent to which American CVBs assess the effectiveness and impacts of their Internet/intranet investments as well the factors limiting use of this technology. The results of this benchmark study show that many CVB directors have not recognized the potential of Internet/intranet to support/enhance the various functions within the organization. The findings of this study point to a potential crisis that CVBs will confront in the near future, but could be avoided by identifying the real barriers limiting use of Internet technology and developing strategies to enhance the intellectual capital within the organization.

Key words: Information technology; Internet; Intranet; Convention and Visitor Bureaus; Organizational change; Intellectual capital

Address correspondence to Daniel R. Fesenmaier. E-mail: drfez@uiuc.edu

Information Technology & Tourism, Vol. 3, pp. 87-99, 2000
1098-3058/00 $20.00 + .00
Copyright © 2000 Cognizant Comm. Corp.
Printed in the USA. All rights reserved.
Increasing the Quality of Hotel Management Information Systems by Applying Workflow Technology

José L. Caro, Antonio Guevara, Andrés Aguayo, and Sergio Gálvez

Dpto. Lenguajes y Ciencias de la Computación, Escuela Universitaria de Turismo, Universidad de Málaga, 29071 Málaga, Spain

Computer-supported cooperative work (CSCW) and, specifically, workflow technology aim at supporting the work carried out in a company by the use of computer systems. The objective of workflow management systems is to provide a computer environment that efficiently supports the work carried out in any organization. Furthermore, workflow technology not only includes the formal specification of processes, their monitoring and execution, but also reengineering tasks, evaluation, and management of the processes themselves. This article presents workflow methods applied to a hotel and provides a new and innovative management information system that enables better integration and automation of the processes taking place in any hotel. In order to reach this goal, a new methodology of process modeling will be developed according to the particular needs of a hotel, always focusing on customer satisfaction. This new model of information systems has certain benefits and competitive advantages, for example: better control by the management of the running of the hotel; improved service quality thanks to the coordination offered by workflow systems; improved efficiency in the development of processes due to applying reengineering to workflow models. All these advantages contribute to helping us reach our final objective: increasing the quality of the information system.

Key words: Workflow; Computer-supported cooperative work (CSCW); Business process reengineering (BPR); Information systems; Hotel management information system (HMIS)

Address correspondence to José L. Caro. Tel: +34 952 13 3253; Fax: +34 952 13 2092; E-mail: jlcaro@lcc.uma.es

Information Technology & Tourism, Vol. 3, pp. 99-110, 2000
1098-3058/00 $20.00 + .00
Copyright © 2000 Cognizant Comm. Corp.
Printed in the USA. All rights reserved.

Information Technology and Tourism: A Research Agenda

Andrew J. Frew

Hospitality and Tourism Management, Queen Margaret University College, Corstorphine Campus, Clermiston, Edinburgh

This article describes an attempt to bring together the tourism information technology research literature and provides an initial critical analysis. Literature sources were restricted to refereed/reviewed research work in this domain and from which significant themes, trends, and issues were derived. Within the identified contextual boundaries, definitions, and resource constraints, some preliminary analyses and interpretation are offered. The findings illustrate that in the 6 years of 1994-1999 inclusive there has been a sustained level of research activity with the principal sources being the UK, Germany, Austria, and the US. Significant efforts have been focused on tourism information systems, electronic distribution and commerce, and diverse Web-based developments. The implications of the mismatch between actual areas of research activity identified in the findings and those forecast by earlier studies are considered.

Key words: Tourism; Information technology; Research

Address correspondence to Andrew J. Frew. E-mail: afrew@qmuc.ac.uk

Information Technology & Tourism, Vol. 3, pp. 111-124, 2000
1098-3058/00 $20.00 + .00
Copyright © 2000 Cognizant Comm. Corp.
Printed in the USA. All rights reserved.

A Possible Solution for the Problem of Heterogeneity

Marion Kaukal

Vienna University of Economics and Business Administration, Department of Information Systems, Vienna, Austria

Key words: Business-to-business electronic commerce has very promising possibilities for savings. As the tourism industry is characterized by many small and medium-sized enterprises (SMEs), especially for this industry there is a high potential for the deployment of electronic data interchange (EDI). EDI is nothing new; it has existed since the 1960s. It is mainly deployed for long-term business contracts with fixed conditions and products. Nevertheless, the new requirements of commerce in a Web environment with both its more ad-hoc and more flexible trading partnerships cannot be fulfilled with traditional EDI solutions. The main shortcoming is the lack of formal semantic agreements between communication partners. Semantics are traditionally agreed on in a face-to-face manner in the forefield of a trading partnership, they are not formally defined and, thus, not electronically interpretable. This work presents a possible solution for the semantic matching of varying syntactic representations of domain concepts--without forcing any of the partners into a specific standardization format--by the use of a Web-based descriptive language, the resource description framework (RDF).

Key words: Metadata; Ontologies; Electronic data interchange (EDI); XML/EDI; Semantic Web; Resource description framework (RDF)

Address correspondence to Marion Kaukal. E-mail: Marion.Kaukal@wu-wien.ac.at