Tourism Culture & Communication

Editors: Professor Brian King & Dr. Wantanee Suntikul
Volume 23, 2023

ISSN: 1098-304X; E-ISSN: 1943-4146
Softbound
4 numbers per volume

CiteScore 2021: 1.2
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Table of Contents: 939
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Aims & Scope

Aims & Scope

Tourism, Culture & Communication is the longest established international refereed journal that is dedicated to the cultural dimensions of tourism. The editors adopt a purposefully broad scope that welcomes readers and contributors from diverse disciplines and who are receptive in a wide variety of research methods. While potential cultural issues and identities are unlimited, there is a requirement that their consideration should relate to the tourism and hospitality domain. Tourism, Culture & Communication provides readers with multidisciplinary perspectives that consider topics and fields extending beyond national and indigenous cultures as they are traditionally understood and recognized. Coverage may extend to issues such as cultural dimensions of the United Nations’ Sustainable Development Goals (SDGs), gender and tourism, managing tourists with disabilities, sport tourism, or age-specific tourism. Contributions that draw upon the communications literature to explain the tourism phenomenon are also particularly welcome. Beyond the focus on culture and communications, the editors recognize the important interrelationships with economies, society, politics, and the environment.

The journal publishes high-quality research and applies a double-blind refereeing process. Tourism, Culture & Communication consists of main articles, major thematic reviews, position papers on theory and practice, and substantive case studies. A reports section covers specific initiatives and projects, “hot topics,” work-in-progress, and critical reviews.

Editorial Board

EDITORS-IN-CHIEF

Brian King, PhD
Professor & Department Chair
Recreation, Park and Tourism Sciences, Texas A&M University
600 John Kimbrough Boulevard, TAMU 2261, College Station, TX 77843
brian.king@tccpublication.com

Dr. Wantanee Suntikul
Scholar in Residence
Room 3442
Carl H. Lindner College of Business,
University of Cincinnati, Cincinnati, OH 45221
wantanee@tccpublication.com

EDITORIAL ASSISTANT
Emily Howell – emily.howell@tccpublication.com

FOUNDATION EDITOR
Lindsay Turner,Victoria University, Melbourne, Australia

BOOK AND MEDIA REVIEWS EDITOR
Stephen Pratt, University of Central Florida, USA

CRITICAL REVIEW EDITOR
Rodanthi Tzanelli, Leeds University, UK

EDITORIAL BOARD
Jerome Agrusa, University of Hawaii at Manoa, USA
Elizabeth Agyeiwaah, Macau University of Science and Technology, Macau
Tracey Berno, Lincoln University, New Zealand
Wu Bihu, Peking University, China
David Bojanic, University of Texas at San Antonio, USA
Vicky Chen, Macao Institute for Tourism Studies (IFTM), Macau
ONG Chin-Ee, Sun Yat-Sen University, China
Erik Cohen, Hebrew University, Israel
Chris Cooper, Oxford Brooks University, UK
Jennifer Craik, RMIT University, Australia
Kadir Din, University of Utara, Malaysia
Hillary Du Cros, University of New Brunswick, Canada
Johan Edelheim, Hokkaido University, Japan
Anne-Marie Hede, Victoria University, Australia
William G. Feighey, Tourism 21, Switzerland
Jafar Jafari, University of Wisconsin-Stout, USA
Myriam Jansen-Verbeke, Catholic University Leuven, Belgium
Weng Hang (Frances) Kong, Macao Institute for Tourism Studies, Macao
Alan Lew, Northern Arizona University, USA
Alastair Morrison, Purdue University, USA
Wiendu Nuryanti, International Centre for Culture & Tourism (ICCT), Indonesia
Abraham Pizam, University of Central Florida, USA
Greg Richards, Tilburg University, The Netherlands
Chris Ryan, University of Waikato, New Zealand
Carla Santos, University of Illinois at Urbana-Champaign, USA
Tony Seaton, University of Bedfordshire, UK
David Simmons, Lincoln University, New Zealand
Valene Smith, California State University, USA
Peter Spearritt, University of Queensland, Australia

Submitting Articles

Tourism Culture and Communication uses CrossRef Similarity Check and is sustained by Portico Preservation Services.

Manuscript submission: Authors should submit their manuscripts to the joint editor-in-chief, Professor Brian King and Assistant Professor Wantanee Suntikul at https://tcc.scholasticahq.com/for-authors. The submission of manuscripts, figures, and tables should follow the guidelines noted below.

https://tcc.scholasticahq.com/for-authors

General manuscript preparation: Manuscripts should be submitted as a Word document, double spaced, with all pages numbered. Because manuscripts are sent out for blind review, submissions should include a cover page that includes only the title. Submissions should include figures and tables at the end of the file or provide figures in a separate file attachment. It is important to note that figures and tables should not be incorporated within the text of the manuscript. Main and secondary headings should be clearly identifiable.

Title page: This should contain the title of the manuscript, and the names of all authors and corresponding affiliation(s) for each contributor, which should include Department/School/College, Institution, City (State), and Country. The corresponding author must be clearly designated and a complete postal mailing address and email address must be included for the corresponding author (phone and fax numbers are optional). A short title should also be included.

ORCID iD: Authors may include their ORCID (Open Researcher and Contributor ID) number if they wish and a link and the iD number will be included in the final article.

Abstract and key words: Submissions should an abstract of up to 300 words. This will represent the content of the manuscript in abbreviated form. It should include major results, conclusions, and/or recommendations, followed by supporting details of the research method, scope and purpose, as appropriate. Three to five key words that are suitable for indexing purposes should be supplied.

Text: All main and subheadings should be clearly indicated. The APA Publication Manual (7th edition) guidelines should be followed for citing references in the text (see below) and for the reference list. All figures and tables must be cited in the text in the order in which they appear (do not incorporate figures and tables within the body of the text). The file should be arranged as: title-only cover page, title page (with names and affiliations), abstract and key words, main body text, reference list, figure legends and figures (or provide figures in a separate file), and tables.

References: The reference list should be arranged in alphabetical order. Follow APA Publication Manual (7th edition) for text and reference list citations, following the examples that are set out below. Consult chapters 8 and 9 in the manual for complete text citations and reference list entries manual. [Note: always provide citation page number(s) in the text for quoted material from a printed source.] Include in the reference list only those cited in the text and ensure that all text citations have an entry in the reference list.

Text citations: (Bruckman, 2002) or (Alderman & Modlin, 2016; Cai, 2002; Laesser et al., 2009) or (Kahn, 2013, p. 38) (for quoted material). Please note that names within parentheses should appear in alphabetical order, NOT listed chronologically.

Journal Article: Parashar, A., Kumar, M., & Saluja, V. (2019). Discovering India through imagery in postcolonial travel writings. Tourism, Culture & Communication, 19(2), 103–110. https://doi.org/10.3727/109830419X15536971539399

Book: Arnold-de Simine, S. (2013). Mediating memory in the museum: Trauma, empathy, nostalgia. Palgrave Macmillan.

Book chapter in edited book: Gallas, K. L., & Perry, J. D. (2014). Comprehensive content and contested historical narratives. In K. L. Gallas & J. D. Perry (Eds.), Interpreting slavery at museums and historic sites (pp. 1–20). Rowman & Littlefield Publishers.

Internet Source: The Art of Travel. (2016). Solo female travel on rise: A report. https://artoftravel.tips/solo-female-travel/#.WgkIW1uCy71

Please note that citations such as “personal communication” should be cited parenthetically in the text only. Do not include in the reference list.

Inclusive and Bias-Free Language: Authors should ensure that their manuscript is free from bias, conveys respect to all people, is sensitive to differences, and does not indicate cultural dominance or make cultural assumptions. Use appropriate and unbiased language descriptors regarding age, disability, gender, sexual orientation, socioeconomic status, and other personal factors. Consult Chapter 5 of the 7th edition of Publication Manual of the American Psychological Association for bias-free language guidelines.

Use of Copyright Material: Authors must attest their manuscript contains original work and provide proof of permission to reproduce any content (artwork, photographs, tables etc.) in connection with their manuscript, also ensuring their work does not infringe on any copyright and that they have obtained permission for its use. It is important to note that any and all materials obtain via the Internet/social media (including but not limited to Face Book, Twitter, Instagram, etc.) falls under all copyright rules and regulations and permission for use must be obtained prior to publication.

Figures: All figures should be provided in .doc, .jpg, .tif, or .pdf format, at high resolution. Do not incorporate figures within the text of the manuscript. Figures should be prepared without color unless the figure is to be printed in color (note there is a charge for printing figures in color). Avoid light shading that will not reproduce well. Labeling and figure detail must be large enough to be legible after reduction to fit page parameters. Each figure must be cited in thetext and legends for all illustrations should be included at the end of the manuscript file. Do not incorporate the figure legend or figure number as part of the figure itself.

Tables: Table material should not duplicate the text. Include each table on a separate page at the end of the manuscript or as a separate file. Include a title for each table. Avoid overly wide or long tables that would not fit printed page parameters.

Copyright: Publications are copyrighted for the protection of authors and the publisher. A Transfer of Copyright Agreement will be sent to the corresponding author whose manuscript is accepted for publication. The form must becompleted and returned with the final manuscript files(s).

Online Fast Track Publication: Accepted manuscripts will be loaded to Fast Track with DOI links online. Fast Track is an early e-pub system whereby subscribers to the journal can start reading and citing the articles prior to their inclusion in a journal issue. Please note that articles published in Fast Track are not the final print publication with proofs. Once the accepted manuscript is ready to publish in an issue of the journal, the corresponding author will receive a proof from our Production Department for approval. Once approved and published, the Fast Track version of the manuscript is deleted and replaced with the final published article. Online Fast Track publication ensures that the accepted manuscripts can be read and cited as quickly as possible.

Author Options: Articles appearing in Tourism Culture and Communication are available to be open access and also contain color figures (not a condition for publication). Authors will be provided with an Author Option Form, which indicates the following options. The form must be completed and returned with the final manuscript file(s) even if the answer is “No” to the options. This form serves as confirmation of your choice for the options.

A Voluntary Submission Fee of $125.00 includes one free page of color and a 50% discount on additional color pages (color is discounted to $50.00 per color page).

Open Access is available for a fee of $200.00. Color would be discounted to $50.00 per color page.

The use of Color Figures in articles is an important feature. Your article may contain figures that should be printed in color. Color figures are available for a cost of $100.00 per color page. This amount would be discounted to $50.00 per color page if choosing to pay the voluntary submission fee or the open access option as indicated above.

If you choose any of the above options, a form will be sent with the amount due based on your selection, at proof stage. This form will need to be completed and returned with payment information and any corrections to the proof, prior to publication.

Page Proofs: Page proofs will be sent electronically to the designated corresponding author prior to publication. Minor changes only are allowed at this stage. The designated corresponding author will receive one free copy of the issue in which the article is published and a free pdf file of the final press article will be sent by email.

Disclaimer: Although the publisher and editorial board make every effort to ensure that no inaccurate or misleading data, opinion, or statement appears in this journal, they wish to make it clear that the data and opinions appearing in the articles and advertisements herein are the sole responsibility of the contributor or advertiser concerned. Accordingly, the publisher, the editorial board, editors, and their respective employees, officers, and agents accept no responsibility or liability whatsoever for the consequences of any such inaccurate or misleading data, opinion, or statement.

Peer Review Policy

Tourism, Culture and Communication (TCC) Peer Review Policy

To maintain high peer reviewing standards, Tourism, Culture & Communication (TCC) uses a double-blind review process, whereby the identity of the reviewers is unknown to the authors and authors identities are unknown to the reviewers. Peer review is defined as the evaluation of scientific, academic, or professional work by others working in the same field to ensure the publication of high-quality scientific research.

The TCC peer review process is as follows:

An article is first checked for formatting and required acknowledgments by the Journal Administrator, after which it is forwarded to the Joint-Editors-in-Chief (JEIC).

The JEIC select between 2 and 4 reviewers based on key words, article content and peer review track record. to provide a detailed assessment of the paper. The reviewers are always experts in their field and may be members of the TCC editorial board. Reviewers will have no history of conflict with the authors of the paper and should be in good standing, based on their scholarly track record.

The comments received from the reviewers (a minimum of 2) will be received within 4-6 weeks. They are delivered to the JEIC who draw upon these comments to assess the merit of the manuscript, along with their own assessment. Special attention is given to declarations of potential conflict of interest. Where applicable, the JEIC will verify statements about appropriate approvals received in the case of research using human subjects. Likewise, claims about the use of appropriate statistical testing are ensured.

On receipt of relevant and sufficient reviewer comments, the JEIC will reach a collective decision based on a close examination and a determination is then conveyed to the authors. The authors receive detailed comments along with the final decision: accept, accept with minor revision, accept with major revision, or rejection. Authors may be invited to resubmit their work as a research note at the discretion of the JEIC. The comments to authors are blinded. The identity of the JEIC (and where appropriate the applicable editorial associate) is revealed in the decision letter.

Prospective TCC reviewers have the opportunity to read and evaluate current research in their area of expertise when it is at an early stage, thereby contributing to the integrity of scientific exploration. Anyone interested in becoming a reviewer for TCC is invited to contact the JEIC Brian King and Wantanee Suntikul, The Hong Kong Polytechnic University, Hong Kong SAR, China at tcc@polyu.edu.hk.

As a reviewer for Tourism, Culture & Communication, you can take advantage of the following incentive:

If you review three papers for one of the Cognizant journals (Tourism Review International, Tourism Analysis, Event Management, Tourism Culture and Communication, Tourism in Marine Environments, and Gastronomy and Tourism) within a one-year period, you will qualify for a free OPEN ACCESS article in one of the above journals.

Ethics Statement

ETHICS STATEMENT

The publishers and editorial board of Tourism Culture & Communication have adopted the publication ethics and malpractice statements of the Committee on Publication Ethics (COPE) https://publicationethics.org/core-practices. These guidelines highlight what is expected of authors and what they can expect from the reviewers and editorial board in return. They also provide details of how problems will be handled. Briefly:

Editorial Board

Tourism Culture & Communication is governed by an international editorial board consisting of experts in interdisciplinary perspectives in areas of interest that may branch away from traditionally recognized national and indigenous cultures, for example, cultural attitudes toward the management of tourists with disabilities, gender aspects of tourism, sport tourism, or age-specific tourism, and related fields. Information regarding the editorial board members is listed on the inside front cover of the printed copy of the journal in addition to the homepage for the journal at: https://www.cognizantcommunication.com/journal-titles/tourism-culture-a-communication under the “Editorial Board” tab.

This editorial board conducts most of the manuscript reviews and plays a large role in setting the standards for research and publication in the field. The Editor-in-Chief receives and processes all manuscripts and from time to time will modify the editorial board to ensure a continuous improvement in quality.

The reviewers uphold a peer review process without favoritism or prejudice to gender, sexual orientation, religious/political beliefs, nationality, or geographical origin. Each submission is given equal consideration for acceptance based only on the manuscript’s importance, originality, academic integrity, and clarity and whether it is suitable for the journal in accordance with the Aims and Scope of the journal. They must not have a conflict of interest with the author(s) or work described. The anonymity of the reviewers must be maintained.

All manuscripts are sent out for blind review and the editor/editorial board will maintain the confidentiality of author(s) and their submitted research and supporting documentation, figures, and tables and all aspects pertaining to each submission.

Reviewers are expected to not possess any conflicts of interest with the authors. They should review the manuscript objectively and provide recommendations for improvements where necessary. Any unpublished information read by a reviewer should be treated as confidential.

Authors

Manuscripts must contain original material and must not have been published previously. Material accepted for publication may not be published elsewhere without the consent of the publisher. All rights and permissions must be obtained by the contributor(s) and should be sent upon acceptance of manuscripts for publication.

References, acknowledgments, figure legends, and tables must be properly cited and authors must attest their manuscript contains original work and provide proof of permission to reproduce any content (artwork, photographs, tables, etc.) in connection with their manuscript, also ensuring their work does not infringe on any copyright and that they have obtained permission for its use. It is important to note that any and all materials obtain via the Internet/social media (including but not limited to Face Book, Twitter, Instagram, etc.) falls under all copyright rules and regulations and permission for use must be obtained prior to publication.

Authors listed on a manuscript must have made a significant contribution to the study and/or writing of the manuscript. During revisions, authors cannot be removed without their permission and that of all other authors. All authors must also agree to the addition of new authors. It is the responsibility of the corresponding author to ensure that this occurs.

Financial support and conflicts of interest for all authors must be declared.

The reported research must be novel and authentic and the author(s) should confirm that the same data has not been and is not going to be submitted to another journal (unless already rejected). Plagiarism of the text/data will not be tolerated and could result in retraction of an accepted article.

When humans, animals, or tissue derived from them have been used, then mention of the appropriate ethical approval must be included in the manuscript.

Publisher

The publishers agree to ensure, to the best of their abilities, that the information they publish is genuine and ethically sound. If publishing ethics issues come to light, not limited to accusations of fraudulent data or plagiarism, during or after the publication process, they will be investigated by the editorial board including contact with the authors’ institutions if necessary, so that a decision on the appropriate corrections, clarifications, or retractions can be made. The publishers agree to publish this as necessary so as to maintain the integrity of the academic record.

Current Table of Contents / Abstracts

View All Abstracts

Access Current Articles (Volume 22, Number 4)

Table of Contents:

Volume 22, Number 4

In Memoriam of Professor Keith Hollinshead – 303
https://doi.org/10.3727/109830422X16705325693743

Wantanee Suntikul

Typology of Art Produced by Traveling Artists: Art-Led Regeneration of an Historic Urban Environment – 305
https://doi.org/10.3727/109830422X16420405391952

Konstantinos Andriotis

Department of Marketing, Branding and Tourism, Middlesex University, London, UK

Taking as a case the art-led regeneration of the derelict district of Lakkos in Heraklion town (Crete), the purpose of this exploratory study is to add to the knowledge of art produced by traveling artists as an important part of the town’s tourist offer by offering a rich contextual analysis of the mural images they produced and giving priority to their views. It adopts three data collection methods—photographic documentation (25 mural images), observations, and asynchronous e-mail interviews—with 21 traveling artists. By applying a typology in the main theme of each mural and by using traveling artists’ narratives three main groups of murals emerged, namely heritage inspired, place inspired, and socially inspired. The data collected are discussed in relation to the problems accrued from the gentrification of Lakkos through mural-based development. Due to limited past research, the typology that emerged from this study is only applicable to the case under study.

Key words: Murals; Street art; Traveling artists; Typology; Cultural and creative tourism

The Interplay of Context, Experience, and Emotion at World Heritage Sites: A Qualitative and Machine Learning Approach – 321
https://doi.org/10.3727/109830421X16345418234065

Manal Ginzarly,* F. Jordan Srour,† and Ana Pereira Roders‡

*School of Architecture and Design, Lebanese American University, Beirut, Lebanon
†Adnan Kassar School of Business, Lebanese American University, Beirut, Lebanon
‡Department on Architectural Engineering and Technology, Delft University of Technology, Delft, Netherlands

This study illustrates how user-generated content, posted in the form of heritage site reviews on social media, can serve to reveal the relationship between the cocreated interpretation of World Heritage Sites (WHSs)—in terms of values, tangible and intangible attributes, as well as site visit logistics— and the emotional experience of the site. Two WHSs are taken as a case study. More than 2,000 reviews were retrieved from TripAdvisor and analyzed through the application of a mixed method that integrates qualitative digital ethnography and machine learning. Results show that TripAdvisor reviews capture tourists’ emotional reactions from personal encounters with heritage and provide insights into the range of values—including the social, historic, and aesthetical values—that visitors experience when engaging with aspects of the past to associate meanings for the present. Results also show that the relation between experiences gained at WHSs and contextual aspects is not linear; instead, it is a complex one that results from the interaction of different factors and their associated sentiments. We discuss our results by reflecting on their theoretical and practical implications.

Key words: World Heritage; Machine learning; Visitors’ experience; User-generated content; Heritage values

Indigenous Tour Guides: Innate Influencers of Cultural Mediation – 341
https://doi.org/10.3727/109830421X16345418234074

Areej Shabib Aloudat and Saad Al-Saad

Department of Travel and Tourism, Yarmouk University, Irbid, Jordan

A key component of any destinations’ culture is the country’s indigenous population, including the indigenous tour guides who convey the indigenous experience to the tourists as they are mostly the only ones to be encountered at first hand by the tourists; yet, their exceptional role is largely unmapped. This research aims to explore the experiences and perspectives of indigenous tour guides on their cultural mediating role; specifically, in a cultural context in which the indigenous people are dominant, powerful in the society, and represent the majority of the local community. The research inquiry uses a qualitative approach employing key informants and semistructured interviews. Purposive sampling was used to select participants from tour guides in Jordan. The findings are organized in two themes based on the related literature and the interviews transcripts. First, tour guides’ beliefs about their role as cultural mediators. Next, tour guides’ opinions about the influencing action they practice in their interpretation. The research emphasized the utmost exceptionality of indigenous tour guides as innate cultural mediators revealing their influencing power of such mediation, specifically in an oriental cultural setting. The research recommends considering the indigenous tour guides as key players in bridging the gaps between different cultures, giving the fact that indigenous knowledge is acquired from being indigenous people. In addition, the research indicated that it is critical to recognize the quality of mediation they perform, taking into account the accurate interpretation of the destination’s culture.

Key words: Indigenous; Tour guide; Cultural mediation; Interpretation; Tourism

Cruise Ship Itineraries: An Investigation of the Effect of Itinerary on Cruise Pricing – 359
https://doi.org/10.3727/109830422X16420405391934

Scott Lee, Collin Ramdeen, and Michael Collins

The School of Resort & Hospitality Management, Florida Gulf Coast University, Fort Myers, FL, USA

This study investigated cruise ship stateroom pricing to determine if cruise ship itinerary has a significant effect on stateroom pricing. The study analyzed pricing data for cruise ship voyages originating and returning to a North American port. Cruise prices were reduced to a price per day for all voyages and linear regression analysis was used to investigate if cruise ship itinerary had a significant effect on cruise ship pricing. A linear regression analysis of the data revealed that cruise ship itineraries have a significant effect on cruise ship stateroom pricing, and the regression model explained a significant proportion (31%) of the variance in cruise ship stateroom pricing. Hawaii and Alaska cruise itineraries reported the highest mean cruise price per day among the itineraries investigated. West Coast Mexico and Western Caribbean cruise itineraries reported the lowest mean cruise price per cruise day among the itineraries investigated. Northern itineraries (Alaska, Canada/New England, Bermuda) reported a higher mean cruise price per cruise day than do the cruise itineraries further south (Caribbean, Bahamas, Cuba, Mexico). To date, the effect of cruise line itinerary on cruise pricing has not been explored in academic research. This study has strong implications for better understanding of the effect of different cruise itineraries on cruise line pricing.

Key word: Cruise ship; Itinerary and pricing

OPEN ACCESS
Attitudes Towards Selfie-Taking While Wearing Local Traditional Dress – 369
https://doi.org/10.3727/109830422X16420405391943

Usep Suhud,* Mamoon Allan,† and Siti Mugi Rahayu‡

*Faculty of Economics, Universitas Negeri Jakarta, Indonesia
†Faculty of Archaeology & Tourism, The University of Jordan, Amman, Jordan
‡Al Muslim Senior High School, Indonesia

The development of social media has changed the way in which tourists consume and communicate their tourism experiences. In particular, the “selfie” facilitates an evolving modern photo album, allowing tourists to share what they consider personally meaningful about their travel experiences. For many tourists, interaction and engagement with the traditional dress of tourism destinations forms an important part of their experience. The snapping of a selfie while in traditional dress may help a tourist portray the “other,” to promote the exotic to their friends and family. As a relatively new phenomenon, little research has been conducted on the role of selfies in tourism, and tourists’ attitudes towards taking selfies while wearing a destination’s traditional dress. Therefore, this study aims to first, explore tourists’ attitudes towards wearing a traditional dress of a tourism destination and secondly, to consider their attitude towards taking a selfie while wearing a destination’s traditional dress. A survey of 438 Indonesian tourists found a variety of attitudinal responses, which were largely positive, towards the wearing of traditional dress. It includes dimensions of tribute, enjoyment/excitement, a negative opinion towards wearing a local traditional dress, and attraction. Furthermore, taking a selfie while wearing a local traditional dress contains dimensions of narcissism, a negative opinion towards selfies, privacy concerns, in-group behavior, impression management, and sharing.

Key words: Social media; Selfie; Traditional dress; Selfie tourism; Attitude

RESEARCH NOTE

The Role of Catteries and Boarding Kennels in Enabling Tourist Mobility – 387
https://doi.org/10.3727/109830422X16420405391961

Cecilia De Bernardi,*† Johan Edelheim,‡ and Émilie Crossley‡

*Centre for Tourism and Leisure Research (CeTLeR), School of Technology and Business Studies, Dalarna University, Falun, Sweden
†ETOUR, Department of Economics, Geography, Law and Tourism (EJT), Mid-Sweden University, Östersund, Sweden
‡Graduate School of International Media, Communication, and Tourism Studies, Hokkaido University, Sapporo, Japan

Pets are increasingly being recognized as family members, leaving their owners with difficult decisions about how to care for them during periods of travel. Tourists can either travel with their pets, leave them in the care of family or friends, or use a paid service provided by an animal boarding facility or “pet hotel.” We empirically explore the latter option and theorize pet hotels as enablers of tourist mobility in tourist-generating regions. User-generated content (UGC) consisting of textual pet owner reviews on Google Reviews and Facebook from boarding kennels and catteries across six countries are analyzed using qualitative content analysis. We identify three key themes revealing what users of these services emphasize in their reviews: first, catteries and boarding kennel enable pet owners to travel; second, these facilities alleviate tourists’ feelings of guilt or worry; third, pets are imagined to be enjoying their own holidays while at the facilities. This research note sheds light on a growing cultural phenomenon relating to tourism among a globally mobile population for whom pets substitute or extend their human families.

Key words: Tourism enablers; Boarding kennel; Cattery; Pet hotel; User-generated content (UGC)

CRITICAL BOOK REVIEW

Rethinking Cultural Tourism (Greg Richards) – 393
https://doi.org/10.3727/109830421X16389456056351
Philip Feifan Xie

OPEN ACCESS
Volume 22 Subject and Author Index – 395

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